![nexus 6p software updates nexus 6p software updates](https://news-cdn.softpedia.com/images/news2/nexus-6p-smartphones-now-affected-by-random-bootloop-issues-511279-2.jpg)
It seemed no one wanted to take responsibility for my broken phone.
![nexus 6p software updates nexus 6p software updates](https://i.ytimg.com/vi/eA3XOeSaOis/maxresdefault.jpg)
I reached out to uBreakiFix, a repair shop recommended by Google, and was told the shop "doesn't perform motherboard replacements because it comes out to be too close to buying a used device of that same model." The customer service representative suggested I check out a local repair shop. I was told that because the device was out of warranty (by only two weeks), Huawei wouldn't replace it.
![nexus 6p software updates nexus 6p software updates](https://images.techhive.com/images/article/2015/10/nexus_6p_rear-100623063-large.jpg)
Nexus 6p software updates update#
The rep informed me that "the Android update 7.1.1 caused a lot of issues on all devices." The man told me, "This is a known issue," adding that "the issue completely bricks the phone and it would need a completely new motherboard." I was shocked that a software update, one that was approved and sent directly from Google, could do this to my device. It took only a minute for the Huawei customer service representative to identify the problem. When reached for comment by CNET, a Google spokesperson said the company was "not aware of a bootloop issue for the Nexus 6P" and noted that "if the Nexus 6P was purchased from the Google Store, we will replace the device regardless of warranty status." I purchased mine from Best Buy, an authorized third-party retailer, and was told to contact Huawei, the phone's manufacturer. I contacted Google customer service (once again, as a customer and not a representative for CNET) and was given the same spiel as last time: They weren't able to fix the problem. A few days earlier a notification on my phone had prompted me to update it to Android 7.1.1. This time I was certain it was the software. It was running pure Android straight from Google. As was the case with the Nexus 5, the phone was in great condition with no modifications. It will go down as one of my all-time favorites, even with the blemish I'm about to discuss.Īfter a little more than a year, the Nexus 6P randomly rebooted and remained in a bootloop. It was fast, it had a great display and a good camera and it felt great in my hands. The Nexus 6P was everything I could have wanted in a smartphone. In hindsight, it's frightening how similar my 6P experience ended up being. When the more reasonably sized Nexus 6P was announced in late 2015, knew I had to have it. I decided to skip Google's next phone, the Nexus 6, but that was due to the massive size of the device rather than my disappointing experience with the Nexus 5. I wasn't happy, but what could I do? I moved on with my life. I was told the same thing as before - my warranty was expired and there was nothing they could do. I called Google again and explained how I believed the software update the company had issued may have caused the problem. I was stuck in what is called a bootloop, when the phone will boot up to the company logo, restart and then repeat. I ended up using it for a little over a year with no problems, but then one day it randomly rebooted and refused to fully power on. The phone was fast and had great software, and I loved the feel of it.
![nexus 6p software updates nexus 6p software updates](https://androidcommunity.com/wp-content/uploads/2017/09/google-device-support.jpg)
I purchased one a few months after its release in late 2013. But when my 6P suddenly died, I began to question whether I should purchase a Google phone at all. My Nexus 6P was still a more than capable device. I really wanted a Pixel, but I couldn't in good conscience justify it. They are also the first phones with the new Google Assistant, the company's answer to Siri and Alexa, aka the next-gen step-up "OK, Google." (That feature is now in the process of rolling out to all other Android models with the latest Nougat operating system.) The new Pixel and Pixel XL come with an unskinned version of Android and continue the trend of timely software updates. Google followed the Nexus line with the Pixel phones last October. Unlike phones from nearly all other Android vendors, Google's Nexus phones came with an unskinned, crapware-free version of the operating system and they were the first Android devices to get software updates. Starting with the Galaxy Nexus all the way through the final Nexus phone, the 6P, I have owned three of Google's flagship phones.